All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to the ongoing pandemic, we aim to ship same day or next day if necessary, but we cannot control the time it takes to get to you once sent.
Shipping charges for your order will be calculated and displayed at checkout.
We offer a £2.50 flat rate shipping to the UK, and £6 next day delivery. Any order over £50 receives 2-3 day free shipping, automatically applied at checkout.
You can skip the shipping fees with free local pickup at our store, Ni Studios. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 12pm to 5pm. Please have your order confirmation email with you when you come.
We offer international shipping.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ni Studios is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will investigate it for you.
Refunds, returns, and exchanges
We accept returns up to 28 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.